General Info

You can order tickets for our events at http://www.wegottickets.com, http://www.seetickets.com or purchase them direct at The Boileroom. 

• Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act , venue or show time). • Our standard booking fee is £2.50, if paying by credit/debit card over the phone. This is charged per order and not per ticket (i.e. the minimum only applies if your whole order is less than £5). We do not add any other service or handling fees. We reserve the right to alter this for any particular event or venue.

• In the event of the cancellation of an event by the organiser/promoter (ie a cancellation due to circumstances beyond The Boilerooms’ control), The Boileroom will only refund the face value of the ticket. The Boileroom will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and The Boileroom cannot guarantee that they will inform the customer of any changes to the event date, time or venue. Telephone: 01483 440022 The Boileroom 13 Stoke Fields, Guildford, Surrey, GU1 4LS. The Boileroom will refund the customer the face value of the tickets using the same method as used to purchase them.

• If an event is moved from its advertised date, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, The Boileroom will refund the face value of the tickets. The Boileroom will notify all purchasers by phone, email or in writing (using the details provided at the time of ordering) to advise on the validity of the tickets and the procedure for obtaining a refund. Refund requests will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) The Boileroom will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and The Boileroom cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

• Should the headline artist not appear or if the line up or content is substantially changed from the advertised line up, then The Boileroom will refund the face value of the tickets.

• No duplicate tickets will be issued to replace lost or stolen tickets. • Customers are advised to check their purchase upon receipt. • It is the responsibility of the customer to inform The Boileroom of any change contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.

• The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. The Boileroom would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings. * The Boileroom is an OVER 18 venue. ALL events and ticket types have an age restriction applied are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.

• The Boileroom does not post tickets. ALL tickets are provided in the form of telephone confirmation and are available for collection at the venue immediately prior to the event. Email confirmation or proof of ID is required upon entering The Boileroom. Admission will be refused if a valid form of ID or email confirmation is not provided.

• By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.

• If a customer orders more tickets than the maximum allowed, as indicated, we reserve the right to cancel the order. The maximum applies per person/card/household.

• In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.

• We will not share your personal information for marketing or any other purposes without your consent unless where required by law.

Many Thanks